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Log in for file conversion

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I have just upgraded my Adobe Reader to allow me to convert Adobe files to Excel, i sign in using my log in details and password, the screen shows in the top corner that i am logged in, when i add the file to convert it comes up with a dialogue box saying the following -

 

An error occurred when logging in

 

It does not tell me what the error is or how to fix it?

 

Really stumped

 

 


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