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Re: Horrible Creative Cloud Billing Practices

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Wow.  Exact same thing happened to my company.  We signed up with creative cloud when because we had used Adobe products for literally decades (Pagemaker) and we were a big fan of the company.

 

We closed down part of our business at the end of 2014 and I was surprised to see charges ($54.74) still hitting our business visa.  I looked at our Adobe email account (including spam accounts) and don't see any record of Adobe sending a notice that they were renewing our account for 12 months and increasing the price from $32 to $54 dollars a month.

 

I chatted with an Adobe CSR and was told that I would have to pay an ETF of $250 to cancel the account!!!!

 

I understand that Adobe has to make money for their software, but this really doesn't feel right.  As someone pointed out earlier in the thread, Microsoft does a really good job of notifying you when they are going to renew your xBox Live account. 

 

This feels shady and has left me with a really bad taste in my mouth about Adobe and their Creative Cloud service.


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