It just took me nearly 30 minutes to cancel my 1 year plan. See the "chat comments following:
Your case number: 0214972741Donald Stevens
Here's what we know about your issue so far. It relates to:
Creative Cloud change
Membership, account, payment change
Cancel your membership change
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You are now chatting with 'Prabhudev'
Prabhudev: Hello! Welcome to Adobe Customer Service.
Prabhudev: Hi Donald.
Your chat transcript will be sent to dstaos2012@gmail.com at the end of your chat.
Donald Stevens: Hi Prabhudev, Please cancel my plan
Prabhudev: I'll take care of that for you.
Prabhudev: May I know the reason for the cancellation?
Donald Stevens: I'm finding system conflicts with Creative Cloud and have a previous version of Photoshop that works fine. Please cancel my Creative Cloud Plan.
Prabhudev: I check and see that you have subscribed to Creative Cloud Photography plan (one-year) on Dec 21, 2014.
Prabhudev: If you are willing to continue the subscription and complete the annual commitment I can offer you 1 month free subscription and you will not be charged for the next month.
Donald Stevens: I don't wish to continue my plan, please cancel.
Prabhudev: I see that you've purchased a subscription with an annual commitment. Since you wish to cancel the subscription before the end of one year period, you will be billed 50% of your monthly rate for the remaining months in your annual commitment.
Prabhudev: If you cancel the subscription now you will have to pay the early cancellation fees of US $45
Donald Stevens: I understand that, please cancel and charge me $45.
Prabhudev: We are sorry to see you go. But before I go ahead and cancel your membership, may I ask if you would be willing to continue your annual membership if I can get you two free months of your annual Creative Cloud membership? Is this something that you would be interested in?
Donald Stevens: No, I am not interested in continuing, please cancel my plan.
Prabhudev: Before I go ahead and cancel your subscription, Would you be willing to continue your membership with an annual commitment if I can offer you the next three months of your membership for free?
Donald Stevens: I will not continue my plan under any circumstances. Quit delaying this transaction and cancel my plan NOW!
Prabhudev: Alright, Please allow me 2-3 minutes while I cancel your subscription.
Prabhudev: Thank you for your patience.
Prabhudev: I have successfully canceled the subscription and you will get the confirmation email within 24 hours. I have created a request to charge your card in the amount of $45, it will be deducted within 3-5 days. The reference number is 75587983