I have followed your 5 step process to load elements 13 and it does not work. It bears no relationsip to what comes up on my computer. I have probably spet 10 hours trying to make elements 13 operational. I have down loaded win64 7z and win64exe three

I have spent over 10 hours trying to upgrade elements 11 to elements 13.  The 5 step process you sent me last night bears no relationship to what comes up on the computer screen.  I have downloaded win 64 7z and win exe to no avail--nothing happens.  What do I do???  How do I do it.  I am an old man an do not understand computer talk.  I need basic English.  I really need someone to call me at 972-403-1515 and walk me through the process.

In addition you are now charging me for two programs---I only need one.  How do we correct that?