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Re: Installing Photoshop through CC on an iMac (Mavericks) fails at 90 percent - ASU has quit unexpectedly.

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Thank you Gavin for sending the log files.  I found records that the updates are being downloaded but they are not able to be applied.  From the DLM.Log there is the following:

 

01/15/15 16:59:35:525 | [INFO] |  |  |  |  |  |  | 4101928 | *******************start of Download****************

01/15/15 16:59:35:525 | [INFO] |  |  |  |  |  |  | 4101928 | GDE Version is 8.0.0.3 (BuildVersion: 6.0; BuildDate: Fri Jun 13 2014 00:01:18 )

01/15/15 16:59:35:526 | [INFO] |  |  |  |  |  |  | 4101928 | The file to be downloaded is https://swupdls.adobe.com/updates/oobe/aam20/mac/AdobePhotoshopCC2014-15.0/15.2.2/15.2.2.x ml

01/15/15 16:59:35:526 | [INFO] |  |  |  |  |  |  | 4101928 | Going to download the file at /Users/Gavin/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobePhotoshopCC2014-15.0/15.2.2/

01/15/15 16:59:35:526 | [INFO] |  |  |  |  |  |  | 4101928 | Preference: Client has set the preference for single stream download

01/15/15 16:59:35:538 | [INFO] |  |  |  |  |  |  | 4101944 | thread count is 0 and active thread count is 1

01/15/15 16:59:35:937 | [INFO] |  |  |  |  |  |  | 4101944 | **File download complete.**

01/15/15 16:59:35:943 | [INFO] |  |  |  |  |  |  | 4101928 | *******************End****************

 

 

 

 

01/15/15 16:59:36:098 | [INFO] |  |  |  |  |  |  | 4101928 | *******************start of Download****************

01/15/15 16:59:36:098 | [INFO] |  |  |  |  |  |  | 4101928 | GDE Version is 8.0.0.3 (BuildVersion: 6.0; BuildDate: Fri Jun 13 2014 00:01:18 )

01/15/15 16:59:36:098 | [INFO] |  |  |  |  |  |  | 4101928 | The file to be downloaded is https://swupdls.adobe.com/updates/oobe/aam20/mac/PhotoshopCameraRaw8-8.0/8.7.57/8.7.57.xml

01/15/15 16:59:36:098 | [INFO] |  |  |  |  |  |  | 4101928 | Going to download the file at /Users/Gavin/Library/Application Support/Adobe/AAMUpdater/1.0/Data/PhotoshopCameraRaw8-8.0/8.7.57/

01/15/15 16:59:36:099 | [INFO] |  |  |  |  |  |  | 4101928 | Preference: Client has set the preference for single stream download

01/15/15 16:59:36:112 | [INFO] |  |  |  |  |  |  | 4101949 | thread count is 0 and active thread count is 1

01/15/15 16:59:36:413 | [INFO] |  |  |  |  |  |  | 4101949 | **File download complete.**

01/15/15 16:59:36:415 | [INFO] |  |  |  |  |  |  | 4101928 | *******************End****************

 

When I look at the at the DLM_Native.log file from the same time period I see the following:

 

01/15/15 04:56:25:772 | [INFO] |  |  |  |  |  |  | 3305212 | UpdaterCoreHelper :: Check for updates returned SUCCESS

01/15/15 04:56:31:594 | [WARN] | ED96968E-85E8-49D6-9F1A-D3176E57031E |  |  |  |  |  | 3304228 | Some Error has come during download operation with Error type - -4, and Error Code - 404

01/15/15 04:56:31:670 | [INFO] |  |  |  |  |  |  | 143752 | getIfProdInstalledInLang : product with adobeCode : {4817D846-700B-474E-A31B-80892B3E92E3} is not installed for language : en_GB

 

There is no update log files being created because the update is never being applied.  This is where the effort fails.


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