Adobe replyto my same problem:
Can't cancel membership
created by Jeff A Wright in Adobe Creative Cloud - View the full discussion
BEWARE ADOBE WILL WANT TO CLEAN YOUR BOX OF ALL ADOBE apps to solve the problem:
My reply:
Your offer is NOT accepted. Your position in technical support is NOT the right team to handle my situation and does not have authority that US adobe management has when deciding how best to treat customer issues as mine. Other offers to make me go away have been made by adobe personnel IN THE US, and they are BETTER offers than yours! The only remediation I will accept is the following:
2015_0114
1) First I need a credit for $10.81 for months October, November, and December of 2014... and January of 2015.
2) Second I need my subscription extended at the SAME price for ONE year WHEN I START A NEW SUBSCRIPTION upon new releases of the photography CC bundle. The current one does NOT install correctly on a purpose built computer to handle Video and 3D processing with PS. I will not tolerate adobe and your tech support wanting to delete legacy products that go back to CS3 and newer that I depend on to pay my bills.
Your tech support was worthless in suggesting they wanted to CLEAN my ENTIRE box of ALL ADOBE products. The LEGACY Apps WORK, they are PAID FOR, and thousands of dollars of After Effects, Premiere, and medical scientific plugins for Photoshop would be invalid and not useful without the legacy installed products. I surely am NOT continuing or upgrading to CC for my production bundles after the way you have treated me and many of my clients now. Instead we are pursuing alternative solutions that are not adobe.
The forums are full of folks with the same install problems for CC 2014. That is one year free for the extreme hassle and loss of time productivity, travel expenses, and monies due to being forced to use my standalone PS CS6 products for core work and another copy of the CC PS for 3D work at another location with a different persons subscription for my clients jobs.
3) There is no excuse for a product like PS to fail on extraction prior to install!
Finally, that fact that you have the gall to tell me to go for self help in forums, tells me you are uneducated about the install issues for CC and YOU sure do not have any regard or concerns for
my business. The same can now be said of me about adobe.
CF