Hi--
I have Windows 7 Professional 64 bit
Browser is latest Chrome 40.0.2214.94 m (updated today).
I am trying to see the intro information for my newly purchased Illustrator.
I get a screen that says I need to update my flash player, then I see that I need to enable flash player in chrome.
I went to the about:plugins on chrome, and I found that the flashplayer was already enabled, so I click "always" to be extra sure, closed the browser and tried again.
Again, when I go to watch the video for Illustrator, I get the same error message: not enabled.
Then I thought I'd try to uninstall and reinstall Flash. I downloaded the uninstaller, but it won't run because it says Chrome is still running, even though I have no open windows and no running processes when I go to Task Manager.
Anyone have any advice about how I can proceed? 5 minutes to buy Illustrator, 55 minutes to try to see the welcome video!!!
Thanks in advance.