Thank you 1949live. It does look like your case is escalated so a member of our support team will be in contact you via e-mail. You should have received an update on 1/26/15 discussing this escalation.
I did review the case notes and I would concur with the suggestion of removing all installed Adobe Creative applications. All of the referenced applications utilize the same licensing system. Only with a complete removal can the SLCache and SLStore folders be safely removed. I would also recommend the use of the CC Cleaner Tool after removal of all Adobe Creative applications and Adobe Acrobat X Standard. You can find details on the use of the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
If you need a new copy of the retail installation files they are available at Other downloads. I reviewed the registered software titles under your account and they are all for retail licenses.
It wasn't completely clear from the case notes or your post 1949live. What occurred on the computer prior to this issue occurring? Was the security software updated or a new security software title installed? Was a system restore/migration performed?