Terminal Server running Windows 2008 R2 will sometimes work and often times not when converting emails to Adobe PDF from Outlook 2010. Acrobat version is 10.1.10. We have tried un-checking cached exchange mode in Outlook. We have tried emails without attachments, with attachments, etc. The pdf is essentially created but the emails are not there. We just get the error "emptyRoot" in the of the screen where the emails should be. Any help or insight would be appreciated.
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