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Some PDFs warn of a font having "Bad Widths" and fail to function properly for our customers.

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Not sure if this is InDesign or Acrobat causing the problem, so if someone knows of a better location for this post, let me know.

 

This problem is occurring in our Offset Printing facilities.

Working in InDesign and outputting PDFs via Javascript.

These scripts have worked for years, and have evolved with each version of InDesign and changes to our workflow, so we are assuming some other issue is the cause, thus placing this thread in Acrobat.

 

Some of our customers submit work to us as PDF. We provide a Javascript to output PDFs from InDesign CS3 to CC2014 on a provided InDesign template. We have had a near perfect success rate using this method, however recently we have had multiple instances of PDFs warning of a font with "Bad Widths".

Researching this problem, it has been around for a least a decade, however we are just now starting to experience it.

 

We are using InDesign CS3 all the way up to CC2014 for the source files, output from Mac OSX Mavericks and Windows 7 Enterprise & Professional. Workstations vary in configuration, but all are mid to high level production configured workstations. All OS are kept up-to-date, and all Adobe software is at its latest update status. We are using Acrobat XI Pro on all but a few machines, with a handful on Acrobat 9 & 10 Pro.

 

We have a licensed set of Proprietary Adobe fonts that we and our customer base uses. Our customers are also free to submit fonts in which they are licensed to use.

 

Our script is set to use output settings that do not subset (anything over 1% of font used will be embedded).

 

PDFs that have the "Bad Widths" symptoms will not work in our automation process and often fail during proof creation or editing attempts.

 

Any help would be greatly appreciated.


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