Hi slevy/ MobileAJ,
Thanks for your response.
If you have already tried resetting preferences, please try deleting preferences manually.
Close all Adobe applications.
Go to locations
~/Library/Caches
~/Library/Application Support/Adobe
~/Library/Preferences
Delete Illustrator folders "Adobe Illustrator", "Adobe Illustrator 21 Settings" and "com.adobe.illustrator"
If it still Does not work, check how it works in the ROOT account.
Login to root account For details check here How to enable the root user on your Mac - Apple Support
Check how application works there, If it works fine
- Go to Location ~/Library/Preferences
- right click preferences folder and click get info
- Click the lock icon to unlock it, then enter an administrator name and password.
- Change permissions to read and write.
- Click the Action pop-up menu, then choose “Apply to enclosed items.”
- If you do not see your account there click on plus symbol on bottom left corner and add account and follow same steps
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Follow same steps for
~/Library/Caches
~/Library/Application support
/Library/Preferences
/Library/Caches
/Library/Application support
Note: If you are on office system, these (/Library/Application Support and/Library/Preferences) folders may or may not allow you to add the user, that is completely fine.
Please update the discussion if the issue is resolved or if you have any further query.
Regards
Srishti
